📦 Returns & Refund

At JapanoMono, we want you to be completely satisfied with your Japanese stationery. If you are not entirely happy with your purchase, we are here to help.

⏱ Return Eligibility & Conditions

  • Timeframe: You have 14 days after receiving your item to request a return.

  • Condition: To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging.

  • Please Note: We may reduce your refund if the item has been used, damaged, or handled more than necessary. Items sent back to us without first requesting a return will not be accepted.

🌍 Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

  • Recommendation: If you are returning more expensive items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

🛠 How to Start a Return or Cancellation

  1. Contact Us First: Please email us at info@japanomono.co.uk to request a return or cancellation. Do not send items back before getting approval.

  2. Approval & Instructions: If your return is approved, we will provide you with instructions on how and where to send your package.

  3. Cancellations: You can request the cancellation or removal of items from your order anytime before the item is shipped. Once shipped, it must be processed as a standard return.

💔 Damages and Issues

Please inspect your order upon reception. Contact us immediately at info@japanomono.co.uk if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

🔄 Exchanges & Exceptions

  • Exchanges: The fastest way to ensure you get what you want is to contact us about exchange options before returning your item.

  • Exceptions: Some specific items may not be eligible for return (this will be stated on the product listing). If you have questions about whether a specific item can be returned, please get in touch.

💳 Refunds Process

  1. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

  2. If approved, you will be automatically refunded on your original payment method.

  3. We will refund the product price and the cost of standard delivery (if you originally paid for delivery). Note: We do not refund any additional amounts paid for express or premium delivery beyond the cost of standard delivery.

  4. Please remember it can take some time for your bank or credit card company to process and post the refund. If you do not see your refund within a reasonable period, please contact us.

⚖️ UK & EU Consumer Rights

If you are a consumer in the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days after the day you receive your goods. After notifying us of your cancellation, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back. This policy does not limit any of your statutory consumer rights.

Contact Us: For any questions regarding returns, please contact us at info@japanomono.co.uk.