Frequently Asked Questions

Q: How much is UK delivery, and do you offer free shipping?

Standard Delivery: £4.99, usually takes [3-5] working days. Express Delivery: £6.99, usually takes [1-2] working days. Free Shipping: Enjoy free standard UK delivery on all orders over £25!

❓Frequently Asked Questions❓

Welcome to JapanoMono! We have compiled a list of our most common questions to help make your shopping experience as smooth as possible. If you can't find the answer you're looking for here, please don't hesitate to get in touch.

📦 About Our Products

Q: Is your stationery imported directly from Japan? A: Yes! JapanoMono specializes in high-quality Japanese stationery and desk accessories. All our products are authentic and feature your favorite Japanese brands, such as Mind Wave, Pilot, Tombow, Kokuyo, Zebra, Kyowa, and Amifa.

Q: If an item is "Out of Stock," will it be restocked? A: Our popular Japanese stationery often sells out quickly. Most standard items are restocked regularly; however, limited edition or special release items may not return once sold out. We recommend clicking "Notify me when available" on the product page so you'll get an email alert as soon as it's back in stock.

💳 Orders & Payment

Q: What payment methods do you accept? A: To provide a secure and convenient checkout experience, we accept all major payment methods, including credit/debit cards (Visa, Mastercard), Apple Pay, and Google Pay. All transactions are processed securely.

Q: Can I modify or cancel my order after placing it? A: Since we aim to get your stationery to you as quickly as possible, orders enter the packing process very shortly after confirmation. If you need to make changes or cancel, please contact us within [12/24 hours] via email. If the order hasn't been dispatched, we will do our best to accommodate your request. If it has already shipped, please refer to our Returns Policy.

🚚 Shipping & Delivery

Q: How much is UK delivery, and do you offer free shipping? A:

Standard Delivery: £4.99, usually takes [3-5] working days.
Express Delivery: £6.99, usually takes [1-2] working days.
Free Shipping: Enjoy free standard UK delivery on all orders over £25!

Q: When will my order be dispatched? A: In-stock items are typically packed and dispatched from our studio in Earley, Reading, within 1 working days of order confirmation. Orders placed on weekends or UK bank holidays will be processed on the next working day.

Q: How can I track my order? A: Once your order has been packed and dispatched, you will receive a shipping confirmation email. This email will include your tracking number and a link so you can follow your parcel's journey right to your door.

Q: My package is delayed or lost. What should I do? A: While we rely on our courier partners for timely deliveries, delays can occasionally happen. If your order hasn't arrived within 7 working days of your dispatch email, please contact us with your order number, and we will investigate it for you immediately.

Q: Do you offer international shipping? A: Yes, we do! We love sending our Japanese stationery worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your destination. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in your country.

🛍️ Shopping & Accounts

Q: Do I need to create an account to place an order? A: No, you are welcome to complete your purchase as a guest. However, creating a free JapanoMono account allows you to check out faster, save your shipping addresses, and easily view your order history and tracking information.

Q: Can you help me find a specific Japanese stationery item that isn't on your website? A: We are always looking to expand our collection! If there is a specific brand or product you are hunting for, please send us an email. While we can't always guarantee we can source individual items on demand, we love hearing your suggestions for future stock.

🔄 Returns & Refunds

Q: What should I do if I receive a faulty or incorrect item? A: It is our responsibility to ensure you receive perfect stationery! If you receive a wrong or faulty item, please contact us within 7 days of receiving your parcel. Include your order number and photos of the item. We will quickly arrange a free replacement or a full refund.

Q: I've changed my mind. Can I return my order? A: Yes. In line with UK consumer rights, we offer a 14 day return policy. Please ensure the items are unused, in their original condition, and in the original packaging. Please note that return shipping costs for change-of-mind returns are the responsibility of the buyer.